Responsible Gaming:
Play Smart, Stay Safe

1. Our Commitment to Safe Play

tj baji was built with one foundational belief: gambling must remain entertainment. For the millions of players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh who enjoy sports betting and casino games, the experience should be fun, controlled, and free from the anxiety that comes with losing more than you can afford.

Responsible gaming is not a compliance checkbox at tj baji — it is a core operating principle embedded into every layer of our platform. From the moment a new account is registered to every deposit made via bKash or Nagad, our systems are designed to detect risk early, provide accessible tools, and connect players who need help with the right resources without delay.

We recognise that a small percentage of people who gamble may develop difficulties managing their play. This does not reflect a personal failing — problem gambling is a recognised behavioural condition, and it affects people from all walks of life. tj baji is committed to identifying at-risk players proactively, reducing barriers to seeking help, and supporting recovery rather than exploiting vulnerability.

2. Age Restriction & Verification

The tj baji platform is strictly for adults aged 18 and above. This is a non-negotiable condition of use, and it applies equally to all players across Bangladesh regardless of their location, payment method, or game preference. Players under the age of 18 are absolutely prohibited from registering, depositing, or playing on the tj baji platform.

How We Verify Age

Every new account requires a valid Bangladeshi National Identity Card (NID) for verification. Our Know Your Customer (KYC) process cross-checks the date of birth on the NID against our 18+ threshold. Registration is blocked automatically for any applicant who does not meet the minimum age requirement.

In cases where our fraud detection systems identify a potential age discrepancy after registration — for example, through inconsistencies in the submitted documentation — the account is immediately suspended pending a manual review by our compliance team. If the review confirms the account holder is under 18, the account is permanently closed and any deposited funds are returned to the original payment source (bKash, Nagad, Rocket, or bank account as applicable).

Protecting Young People

If you share a device or household with individuals under 18, we strongly recommend enabling parental controls on your device and keeping your tj baji account credentials strictly private. Do not share your username or password with anyone, and always log out after each session when using a shared device.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. The warning signs often overlap with normal stress responses — irritability, distraction, financial worry — which makes self-identification challenging. The self-assessment questions below are designed to help you evaluate your relationship with gambling honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the player tools described in Section 4 or to reach out to our support team.

Behavioural Patterns We Monitor

The tj baji responsible gaming system monitors anonymised behavioural patterns across all accounts. Where our system flags patterns consistent with problem gambling — such as rapidly escalating deposit frequency, unusually long unbroken sessions, or repeated large deposits shortly after significant losses — a member of our responsible gaming team will reach out proactively to offer support tools. This outreach is confidential and is intended to help, not to restrict your account unfairly.

4. Player Protection Tools

tj baji provides a comprehensive suite of player protection tools that are accessible at any time from your account settings panel. These tools are designed to put you in control of your gambling experience. You do not need to provide a reason to use any of them, and activating them does not affect your standing as a valued member of the tj baji community.

5. Self-Exclusion Programme

Self-exclusion is the most powerful protective measure available to tj baji players. It is designed for individuals who recognise that they need a sustained break from gambling and want to remove access entirely during that period. Self-exclusion is a serious commitment — once activated, it cannot be reversed before the chosen period expires.

Available Exclusion Periods

• 6 months — A substantial break suitable for players experiencing early warning signs of problem gambling.
• 1 year — A full-year exclusion recommended by counsellors as a minimum for players with identified problem gambling behaviour.
• 2 years — An extended exclusion for players who need more time to rebuild healthy financial habits and support structures.
• Permanent exclusion — A lifelong ban from the tj baji platform with no possibility of reinstatement. This option is irreversible.

What Happens During Self-Exclusion

Once self-exclusion is activated, your tj baji account is immediately suspended. You will not be able to log in, deposit, place bets, or redeem bonuses for the duration of the exclusion. Any pending withdrawal requests will be processed normally to your registered bKash, Nagad, Rocket, or bank account. Your account balance is preserved and will be available for withdrawal upon reactivation (for time-limited exclusions only).

During the exclusion period, tj baji will suppress all marketing communications to your registered email and phone number. You will not receive promotional SMS messages, bonus emails, or re-engagement campaigns. This marketing suppression remains in place for at least 12 months following the end of a time-limited exclusion, or permanently in the case of permanent self-exclusion.

How to Request Self-Exclusion

1. Log in to your tj baji account and go to Settings > Responsible Gaming > Self-Exclusion.
2. Select your desired exclusion period from the available options.
3. Confirm your identity by entering your account password and the last four digits of your registered mobile number.
4. Submit the request — exclusion is activated within 5 minutes of submission.
5. You will receive an email confirmation to your registered address confirming the exclusion start date and end date (if applicable).

Alternatively, you can request self-exclusion by contacting our support team directly via live chat or by emailing support at tj-baji.com. Our team will process telephone and chat-based requests within 1 hour and confirm activation by email.

6. Deposit & Spending Limits

Setting a deposit limit is one of the most effective day-to-day tools for keeping your gambling affordable and enjoyable. tj baji's limit system is built on a strict asymmetry principle: reducing a limit is always instant, while increasing a limit always requires a mandatory cooling-off period. This design prevents impulsive decisions made in the heat of a losing streak from circumventing your own protective settings.

How Deposit Limits Work

• Limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank transfers.
• You can set a daily, weekly, or monthly limit — or all three simultaneously. The lowest applicable limit at any given moment will always take precedence.
• Once a limit is reached, further deposit attempts will be declined until the limit period resets.
• Reducing a limit takes effect immediately with no delay.
• Increasing or removing a limit requires a 24-hour reflection period before the change takes effect. This cooling period is applied automatically and cannot be bypassed.

Loss Limits

In addition to deposit limits, tj baji offers optional loss limits that cap the total amount you can lose within a defined period. If your net losses reach the set threshold, your account will be automatically locked from further wagers until the limit period resets. Loss limits are especially useful for players who fund their accounts in advance and want a hard ceiling on potential exposure.

Session Spending Alerts

You can configure in-session spending alerts that trigger a notification when your cumulative wagers within a single session exceed a threshold you have set. These alerts do not lock your account — they are informational prompts designed to keep you aware of your spending in the moment, when awareness matters most.

7. Support Resources & Help

If you believe your gambling is becoming a problem — or if you are concerned about someone close to you — there are multiple avenues of support available. You do not need to be in crisis to reach out; early conversations are always more effective than waiting until the situation becomes serious.

Contact tj baji Responsible Gaming Team

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, and all Bangladeshi public holidays. All conversations are treated with complete confidentiality and handled by trained team members who understand the cultural context of gambling in Bangladesh.

Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust about your concerns. A family member, close friend, or religious advisor — whether from your mosque, temple, or church — can provide emotional support and help you access further help. In Bangladesh, community and family networks are often the most immediate and culturally comfortable source of support for people facing personal difficulties.

Financial Counselling

If gambling has created financial difficulties, speaking with a financial counsellor can help you develop a structured plan to manage debt and rebuild stability. Many banks operating in Bangladesh, including BRAC Bank and Dutch-Bangla Bank, offer confidential financial advisory services for account holders. Your local Upazila Social Services office can also point you toward community-based financial support programmes.

8. Safer Gambling Tips

Whether you are a casual player who enjoys a weekly cricket bet during the BPL season or a regular slots player, these practical guidelines will help you keep gambling enjoyable and within healthy boundaries.